Terms and Conditions
These General Conditions of Use and Contracting (hereinafter, "the General Conditions"), together with the Privacy Policy, govern the access and use that the user (hereinafter, "the User") makes of the website http://www.shop.faro.es/ (hereinafter, "the Website"), as well as the contracting of products and services through the same. By accepting these General Conditions of Use and Contracting, the User declares:
That he/she has read, understands and comprehends what is set out herein;
That he/she is a person with sufficient capacity to contract;
That he/she assumes all the obligations set forth herein.
The use of the Website confers the condition of User of the Website and implies acceptance of all the terms included in these General Contracting Conditions. The User must read these General Terms and Conditions of Contract carefully each time he/she accesses the Website, as the Website and these General Terms and Conditions of Contract may undergo modifications.
The owner of the Website reserves the right to make, at any time and without prior notice, any modification or update of its contents and services; of these General Terms and Conditions of Contract and, in general, of any elements that make up the design and configuration of the Website.
1. General information on the Website
In compliance with the provisions of article 10 of Law 34/2002, of 11 July, on information society services and electronic commerce, the general information of the Web Site is provided below:
Owner: LOREFAR S.L (hereinafter, "FARO BARCELONA").
Registered office: Calle Concejal Francisco Jose Jiménez Martin nº 160, 28047-MADRID.
TAX IDENTIFICATION NUMBER: B58087479
E-mail: info@shopfaro.es
Telephone: 902 165 166
The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
2. Access to the Website
Access to the Website is free of charge, except for the cost of connection through the telecommunications network supplied by the access provider contracted by the User.
3. Necessity of Registration
In general, for simple access to the contents of the Website it will not be necessary for the User to register, although the use of certain services may be conditional upon prior registration.
The data entered by the User must be accurate, current and truthful at all times. In the event that the registered User is assigned a password, he/she shall be responsible at all times for its safekeeping, assuming any damages that may arise from its improper use, as well as its transfer, disclosure or loss. For these purposes, access to restricted areas and/or the use of the services and contents carried out under the password of a registered User shall be deemed to have been carried out by said registered User, who shall be liable in all cases for said access and use.
4. Rules for use of the Website
The User undertakes to use the Website and all its content and services in accordance with the law, morality, public order and these General Conditions. Likewise, he/she undertakes to make appropriate use of the services and/or contents of the Website and not to use them for illicit or criminal activities that infringe the rights of third parties and/or infringe the regulations on intellectual and industrial property, or any other applicable legal regulations.
By way of example, and in no way limiting or excluding, the User undertakes to:
I.- Not to introduce or disseminate content or propaganda of a racist, xenophobic or pornographic nature, or that advocates terrorism or violates human rights.
II.- Not to introduce or disseminate on the network data programmes (viruses and harmful software) that may cause damage to the computer systems of the access provider, its suppliers or third party Internet users.
III.- Not to disseminate, transmit or make available to third parties any type of information, element or content that violates the fundamental rights and public freedoms recognised in the constitution and in international treaties.
IV.- Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes unlawful or unfair advertising.
V.- Not to transmit unsolicited or unauthorised advertising, advertising material, "junk mail", "chain letters", "pyramid structures", or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively conceived for this purpose.
VI.- Not to introduce or disseminate any false, ambiguous or inaccurate information and content in such a way as to mislead the recipients of the information.
VII.- Not to impersonate other Users by using their registration codes for the different services and/or contents of the Website.
VIII.- Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the intellectual and industrial property rights, patents, trademarks or copyright that correspond to the owners of the Website or third parties.
IX.- Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the secrecy of communications and legislation on personal data protection.
The User undertakes to indemnify FARO BARCELONA against any possible claim, fine, penalty or sanction that it may be obliged to bear as a consequence of the User's failure to comply with any of the aforementioned rules of use, and FARO BARCELONA also reserves the right to request the corresponding compensation for damages.
FARO BARCELONA reserves the right to prohibit any User who breaches the rules and obligations established in these General Conditions from using the services offered through the Website.
5. Exclusion of Liability
FARO BARCELONA assumes no responsibility for updating this Website to keep the information up to date, nor does it guarantee that the information published is accurate or complete. Therefore, the User must confirm that the information published is accurate and complete before making any decision related to any service or content described on this Website.
Access by the User to the Website does not imply any obligation on the part of FARO BARCELONA to check for the absence of viruses, worms or any other harmful computer element. It is the responsibility of the User, in any case, to ensure the availability of suitable tools for the detection and disinfection of harmful computer programmes.
FARO BARCELONA shall not be liable for any damage caused to the software and computer equipment of Users or third parties during the use of the services offered on the Website, nor for damages of any kind caused to the User as a result of faults or disconnections in the telecommunications networks that lead to the suspension, cancellation or interruption of the Website service during the provision of the same or prior to the same.
6. Content and services linked through the Website
The Website access service includes technical linking devices, directories and even search tools that allow the User to access other Internet pages and Portals (hereinafter, "Linked Sites"). In these cases, FARO BARCELONA shall only be liable for the contents and services provided on the Linked Sites to the extent that it has effective knowledge of the unlawfulness and has not deactivated the link with due diligence. In the event that the User considers that there is a Linked Site with unlawful or inappropriate content, he/she may notify FARO BARCELONA of this, without this notification in any case entailing the obligation to remove the corresponding link.
Under no circumstances shall the existence of Linked Sites presuppose the formalisation of agreements with the managers or owners of the same, nor the recommendation, promotion or identification of FARO BARCELONA with the statements, contents or services provided.
FARO BARCELONA has no knowledge of the contents and services of the Linked Sites and, therefore, shall not be liable for any damage caused by the unlawfulness, quality, out-of-date nature, unavailability, error or uselessness of the contents and/or services of the Linked Sites or for any other damage that is not directly attributable to FARO BARCELONA .
In cases in which the User may access or be redirected to Linked Sites that allow the contracting of services and/or products, the User knows and accepts that FARO BARCELONA acts as a mere intermediary facilitating said access, and therefore shall not be liable, either indirectly or subsidiarily, for damages of any nature arising from the free use and/or contracting of said third-party services and products, as well as for the lack of legality, reliability, usefulness, veracity, accuracy, completeness and currency of said services and products. FARO BARCELONA shall not be liable for damages of any nature arising from the defective fulfilment or non-fulfilment of the contractual commitments acquired by third parties; the carrying out of acts of unfair competition and illicit advertising; the inadequacy and disappointment of the expectations of said services and products of third parties and the vices and defects of any kind that may be present in the same.
7. Intellectual and industrial property
All the contents of the Website, including but not limited to texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphic design and source codes, are the intellectual property of FARO BARCELONA or of third parties, and none of the exploitation rights recognised by current intellectual property legislation on the same may be understood to have been transferred to the User.
The trademarks, trade names or distinctive signs are the property of FARO BARCELONA or third parties, and access to the Website may not be construed as attributing any right over them.
8. Contracting products through the Website
8.1. Procedure
The procedure that the User must follow in order to purchase products through the Website is as follows:
1º- Click on any of the tabs for the different products.
2º- Select the desired product by clicking on the "Buy" button. The User will be able to see the products selected on the Website, being able to eliminate from the list those that he/she does not wish before continuing with the purchase process. The User can enter the coupon code if he/she has a discount code. The User can consult the transport costs according to the delivery address provided. Then click on the "Place order" button.
3º- The User must enter their details in different sections to proceed with the purchase. The data to be entered by the User are the access data, billing data, shipping address, shipping method and payment information. In the last section called "Order summary" you can edit the shopping cart. Then click on the "Place order" button and accept the "Conditions of Use and Contracting and Privacy Policy".
4º- The User will receive confirmation of their order by displaying a message on the screen and receiving an e-mail to the account provided during the purchase process.
8.2. Price and method of payment
Unless expressly stated otherwise, the prices presented on the Website include the corresponding VAT. Payment can be made by credit card (Visa or Mastercard), bank transfer or PayPal.
8.3. Sending invoices
The User knows and accepts that the Website will only send invoices to the e-mail address provided during the purchase process. However, the User may request at any time that the invoices be sent to him/her on paper, for which he/she must send his/her request to info@shopfaro.es.
8.4. Delivery of products
Orders will be delivered within 24h - 48h counting working days from the date they are placed.
8.5. Guarantee of the products:
All the articles offered on our website have a guarantee, which will come into force at the time of receipt of the article:
Lamps: 3 years on components
Fans: 3 years on components and 15 years on the motor offered by the manufacturer.
In the event that an item is defective, and provided that it is within the warranty period, we will repair, replace or refund part or all of the order, at no cost to the customer. In any case, you must inform us of the problem within a maximum period of two months from the time you become aware of it.
8.6. Right of withdrawal
Users who purchase products through the Website may withdraw from the contract without having to justify their decision. In order to exercise this right, the User must send FARO BARCELONA the exercise of their right of withdrawal within a maximum period of 14 calendar days from the date on which they received the product.
In this case, FARO BARCELONA will refund the User the full amount paid for the order within a maximum period of 14 calendar days from the date on which the User informed FARO BARCELONA of his or her intention to withdraw. In turn, the User must return the product in perfect condition to FARO BARCELONA, with FARO BARCELONA bearing the direct cost of the return in the case of a defective item. In the event that the product has suffered any deterioration, FARO BARCELONA reserves the right not to accept the return.
Otherwise, the customer may send the product by their own means, or have the FARO BARCELONA collection service, at their own expense in either case.
In order to exercise the right of withdrawal, the User must notify the Website of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by e-mail or post).
8.7. Other considerations
FARO BARCELONA will keep electronic proof of acceptance of these General Terms and Conditions by the User, which will not be available to the User.
9. Nullity and ineffectiveness of clauses
If any clause included in these General Conditions is declared totally or partially null and void or ineffective, such nullity or ineffectiveness will only affect said provision or the part of the same that is null and void or ineffective, with these General Conditions remaining in force in all other respects and said provision being considered totally or partially as not included.
10. Applicable law and competent jurisdiction
These General Conditions are governed by Spanish law. The parties submit, at their choice, to the courts and tribunals of the user's domicile for the resolution of conflicts, renouncing any other jurisdiction.